BOOKING POLICIES

 CANCELLATION 

if you wish to cancel/reschedule, 48 hours' notice will be required in order to reschedule on another date. less than 48 hours' notice will result in you having to re-book and pay another booking fee.

PAYMENT 

all booking fees are non-refundable and vary according to treatments and packages. once this is paid your booking will be confirmed full payment will be required on the day of treatment. 

APPOINTMENT 

if there are no appointments available it means that we are fully booked. for cancellations please drop us a message via email or WhatsApp. 

LATENESS 

if you are running late, please call us to let us know. If you are later than 20 mins, your appointment will be cancelled and will have to rebook. we value time and will not run into another client's treatment time.